At LittleSkillers.com, we aim to provide high-quality digital products and services. As our offerings primarily include digital content such as ebooks and video courses, this Refund Policy outlines the terms and conditions for refunds.
1. General Refund Policy
1.1 Digital Products:
Due to the nature of digital products, all sales of ebooks, courses, and other downloadable content are final. Refunds will not be issued once the product has been purchased and accessed/downloaded, except where required by applicable law.
1.2 Subscription Services:
If we offer subscription-based services, you may cancel your subscription at any time. However, fees already paid for the current subscription period are non-refundable.
2. Exceptions
We may consider refunds in the following exceptional cases:
- You were charged incorrectly or for a duplicate purchase.
- There is a technical issue that prevents you from accessing the purchased product, and our support team is unable to resolve it.
- The purchased product was not delivered or made available as described on our Website.
3. Money-Back Guarantee
If we mention a money-back guarantee for a specific product, that guarantee applies only to the specified product and is subject to the conditions outlined in the product description. Refund requests based on the money-back guarantee must be made within the timeframe stated for that product.
4. How to Request a Refund
To request a refund, please contact our support team within 7 days of purchase. Include the following information in your request:
- Your name and contact details.
- The order number or receipt.
- A detailed description of the issue.
Email your refund request to [email protected]. Our team will review your request and respond within 5 business days.
5. Refund Approval and Process
- If your refund request is approved, the amount will be credited to your original payment method within 7-10 business days.
- Refunds are processed only for payments made directly through our Website. We are not responsible for delays caused by third-party payment processors.
6. Non-Refundable Situations
Refunds will not be provided in the following cases:
- You changed your mind after purchase.
- You failed to meet the technical requirements for accessing our digital products.
- Unauthorized sharing, distribution, or misuse of the purchased content.
- Requests made after 7 days from the date of purchase.
- The product is covered under a money-back guarantee, but the conditions for that specific product have not been met.
7. Contact Us
If you have any questions or concerns regarding this Refund Policy, please feel free to reach out to us:
- Business Name: Syed Ecom Solutions (SMC-Pvt) Ltd
- Address: 5 Dev Samaj Road, Sant Nagar, Lahore
- Phone: +92 307 5538081
- Email: [email protected]
You can send us an email or message us on the given phone number.